Jitu99 Privacy Policy — Our Commitment to Protect Your Personal Data

1 Introduction

This Privacy Policy ("Policy") explains how Jitu99 ("We", "Platform", or "Company") collects, uses, stores, and protects the personal information you provide when using our online gaming platform.

Jitu99 operates under a recognized gaming license and fully complies with Malaysia's Personal Data Protection Act (PDPA) 2010 and relevant international data protection standards. We are committed to handling your personal data responsibly, transparently, and securely.

By registering or using Jitu99 services, you are deemed to have read, understood, and agreed to the data collection and processing practices described in this Policy. If you do not agree with any part of this Policy, please do not use our platform.

2 Data Collected

Jitu99 collects several types of personal information to enable us to provide a secure service, comply with legal requirements, and improve your user experience. The data we collect includes:

2.1 Account Registration Information

• Identity data: Full name, date of birth, gender, identification card number (for KYC verification)
• Contact information: Email address, mobile phone number, residential address
• Account eligibility: Proof of age and legal eligibility to use the gaming platform

2.2 Financial Information

• Bank account details (bank name, account number for deposits and withdrawals)
• Records of deposit transactions, withdrawals, and betting history
• Current account balance, active bonuses, and bonus usage history
• E-wallet information such as Touch 'n Go and GrabPay (if used)

2.3 Technical & Usage Data

• IP address, browser type, operating system, and device used
• General geographic location (based on IP, not precise GPS)
• Platform usage patterns including games played, session duration, and access frequency
• Security logs including login times, failed login attempts, and suspicious account activity

2.4 Support Communications

Any communications you have with our support team via live chat, email, or Telegram will be recorded for staff training and service improvement purposes. Communication records are retained for 24 months.

3 Purpose of Data Use

Every piece of information we collect has a clear and legitimate purpose. jitu99 uses your personal data for the following purposes:

• Identity verification and KYC: Ensuring only eligible individuals aged 18 and above use our platform in accordance with legal requirements and our operating license.
• Financial transaction processing: Processing deposits, withdrawals, and bonus payments accurately and securely to the payment method registered in your name.
• Account security: Detecting and preventing unauthorized access, fraud, money laundering, and other illegal activities through monitoring of login and transaction patterns.
• Legal compliance: Fulfilling legal obligations under PDPA 2010, anti-money laundering (AML) requirements, and directives from our licensing regulatory bodies.
• Service improvement: Analyzing usage patterns in aggregate to improve the interface, optimize platform performance, and develop better new features for all members.
• Service communications: Sending important account-related notifications such as transaction confirmations, security alerts, terms updates, and promotional information (subject to your communication preferences).
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and contacting members with appropriate support resources.

4 Data Sharing with Third Parties

Jitu99 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are limited situations where data sharing is necessary and permitted:

• Technology service providers: Third parties who help us operate the platform, such as server infrastructure providers, payment processors, and game providers — all bound by strict data protection agreements and may only use your data for the specific purposes agreed with us.
• Regulatory bodies and law enforcement: jitu99 will disclose information as required when mandated by court order, writ, or official request from competent authorities in accordance with applicable laws.
• Fraud prevention and AML: In cases involving serious suspicion of fraud or money laundering, we may share necessary information with relevant authorities for investigation purposes.
• Business transfer: In the event of a merger, acquisition, or transfer of jitu99 assets, user data may be transferred as part of that process — you will be notified in advance and your rights will be protected.

In all data sharing instances, we ensure that an equivalent level of protection is applied by the receiving party.

5 Your Data Security

Your personal data security is our top technical priority. jitu99 actively invests in comprehensive cybersecurity infrastructure to protect your information from unauthorized access, breaches, or misuse.

• 256-bit SSL encryption: All data transmitted between your device and our servers is protected with the same banking-grade encryption used by leading financial institutions.
• Database security: Personal and financial data is stored on protected servers in certified data centres, with strict access controls and continuous monitoring.
• Password protection: Account passwords are never stored in plain text — we use strong one-way cryptographic hashing algorithms.
• Two-factor authentication (2FA): Members can enable 2FA for an added layer of protection on login and withdrawals.
• Regular security audits: Our security infrastructure is independently audited every quarter by a certified third-party cybersecurity firm.
• Incident response team: We have documented security incident response procedures. In the event of any data breach affecting you, we will notify you within 72 hours of detection.

6 Your Rights as a User

Under PDPA 2010 and the data protection principles we adhere to, you have the following rights regarding the personal data we hold:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If the data we hold is inaccurate or outdated, you have the right to request immediate correction.
• Right to erasure: Under certain circumstances, you may request deletion of your personal data — subject to our legal obligations to retain certain records.
• Right to restrict processing: You may request that we restrict processing of your data in certain situations while you dispute its accuracy or the validity of the processing.
• Right to object to marketing: You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team.
• Right to data portability: You may request your personal data in a structured, machine-readable format for transfer to another platform.

7 Cookies and Tracking Technologies

The jitu99 platform uses cookies and similar tracking technologies to enhance user experience, analyze platform traffic, and ensure security functions operate correctly.

Types of Cookies Used

• Essential cookies: Required for core platform functions such as login verification, session management, and account security. These cookies cannot be disabled.
• Analytics cookies: Helping us understand how users interact with our platform — most frequently visited pages, time spent, and navigation paths. This data is collected in aggregate and does not personally identify you.
• Preference cookies: Storing your settings such as preferred language, display mode, and game preferences so you don't have to reconfigure each time you log in.
• Security cookies: Used to detect suspicious login activity, unauthorised access attempts, and to protect your account from cyber attacks.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

8 Data Retention Period

Jitu99 retains your personal data only as long as necessary for the purposes stated in this Policy or as required by applicable law. Our retention guidelines are as follows:

• Active account data: Retained for the duration your account is active and for 5 years after account closure, in line with financial audit and AML compliance requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial compliance and tax legal requirements.
• Support communication logs: Retained for 24 months from the date of last communication for training and service reference purposes.
• Analytics and technical log data: Retained for 12 months in identifiable form, after which data is anonymised and may be kept longer for trend analysis.
• KYC Documents: Retained for 5 years from the date of last verification or account closure, whichever is later.

Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered by any party.

9 Cross-Border Data Transfers

As a platform operating on an international scale, your personal data may be stored and processed on servers located outside Malaysia. This occurs when using services from global cloud infrastructure providers or international game providers.

In all cases of cross-border data transfers, Jitu99 ensures:

• The recipient country or territory has a level of data protection equivalent to or exceeding Malaysia's PDPA standards.
• Robust and legally binding data processing agreements have been signed with all recipient parties.
• Additional safeguards such as standard contractual clauses are employed to ensure your rights remain protected regardless of where your data is physically stored.

10 Contacting Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our data protection team:

• Email: [email protected]
• Live Chat Support: Available 24/7 via the chat icon at the bottom corner of the platform
• Response time: All privacy inquiries will be answered within 5 business days; formal requests under PDPA within 14 business days

We also encourage you to contact us directly before making any formal complaint to regulatory bodies — we are committed to resolving any privacy issues directly in a manner that satisfies you.